Loanezi Financial Advice

Entering into a loan contract is an important decision. We encourage you to seek independent financial and legal advice as part of your decision making process.

We will ensure compliance with the National Consumer Credit Protection Act and associated regulations, as well ASIC and the Credit and Investments Ombudsman (CIO).

Money Smart is an initiative from the Australian Securities and Investment Commission (ASIC), which can help you with accessing financial information and free financial tools.  http://www.moneysmart.gov.au

IDR

Loanezi is committed to excellent customer service and the resolution of any concerns or complaints quickly, fairly and efficiently

We use an IDR process approved by the Commercial Asset Finance Brokers Association (CAFBA).

We welcome complaints as a positive means of reviewing and improving our customer services.  All complainants will be treated with respect, courtesy and consideration.

We will ensure compliance with the National Consumer Credit Protection Act and associated regulations, as well ASIC and the Credit and Investments Ombudsman (CIO).

You can lodge complaints by contacting Renee Tocco, the Complaints Officer by:

  • Phone: 07 5644 1444
  • E-mailing: renee@loanezi.com.au
  • Writing to: PO Box 3185, Helensvale Town Centre, QLD, 4212

Please email renee@loanezi.com.au if you would like to review a copy of our dispute resolution policy.

 

What does a Finance Broker do?

Loanezi as your finance broker negotiates with banks, credit unions and other credit providers on your behalf to arrange loans. We will help you select a loan through the variety of options and manage the process through to settlement. At Loanezi, we facilitate loans of all sizes covering asset, personal and commercial lending.

As your lending specialist we enable a smooth transition from the first engagement. We don’t approve the loan, but as your lending specialist we are the experts in streamlining the approval processes for our clients.

We can also determine the ideal loan type for you based on your unique set of circumstances and requirements. We’ll work on your behalf to negotiate with lenders on our panel and find the most suitable loan product for you. We’ll continue to communicate with both you and the lender throughout the entire transaction, up to settlement and beyond.